Privacy policy

Last Updated: May 11, 2026

This Privacy Policy describes how Zentialo® (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zentialo.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date and take any other steps required by applicable law.

2. Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use depends on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, and protect the Services, our rights, and the rights of our users or others.

3. Personal Information We Collect

Information You Provide Directly to Us:

Contact details: (name, address, phone number, email).
Order information: (billing address, shipping address, payment confirmation, email address, phone number).
Account information: (username, password, security questions).
Customer support information: (information you choose to include in communications with us).

Information Collected Automatically: We automatically collect certain information about your interaction with the Services through cookies and similar technologies, including:

Device information (IP address, browser type, operating system).
Usage data (pages visited, links clicked, time spent on the Site).

4. How We Use Your Personal Information

Providing Products and Services: To process payments, fulfill orders, send notifications, and manage your account.
Marketing and Advertising: To send promotional communications and show personalized ads. If you are an EEA resident, the legal basis is our legitimate interest (Art. 6 (1) (f) GDPR).
Security and Fraud Prevention: To detect, investigate, or prevent possible fraudulent or illegal activity.
Customer Support: To respond to your inquiries and improve our Services.

5. Cookies

Zentialo® uses cookies to power and improve our Site, perform analytics, and remember your preferences. You can manage cookies through your browser settings, though blocking cookies may impact your experience on the Site. For more information on Shopify’s use of cookies, visit: https://www.shopify.com/legal/cookies

6. Disclosure of Personal Information

We may share your personal information with:

Service Providers: (e.g., payment processors like Stripe, logistics partners, cloud hosting).
Business and Marketing Partners: To provide advertising and marketing services.
Legal Obligations: To comply with applicable laws or protect our rights.

7. International Users

Please note that your personal information may be transferred, stored, and processed outside of your country, including in countries where our service providers operate. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like Standard Contractual Clauses.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

Access, delete, or correct your personal information.
Request data portability.
Object to or restrict certain processing (including "opt-out" of targeted advertising).
Withdraw consent at any time.

To exercise any of these rights, please contact us at zentialoshop@gmail.com.

9. Security and Retention

We implement security measures to protect your information, but no system is 100% secure. We retain your personal information for as long as necessary to provide the Services, resolve disputes, and comply with legal obligations.