Shipping policy

At Zentialo®, we strive to deliver your premium titanium kitchenware as quickly and safely as possible. Below you will find everything you need to know about our shipping process for the USA and Europe.

1. When will I receive my order?

Please allow 1 to 4 business days for order processing and dispatch from our warehouse. During high-demand seasons (e.g., Christmas or Black Friday), processing may take an additional 2 business days.

Estimated Shipping Times:

USA & Europe: 8 to 15 business days.
Rest of the World: 12 to 20 business days.

Note: Unexpected delays at customs or local postal services may occur during holiday periods or special promotions.

2. Why hasn't my order shipped yet?

During peak seasons, our warehouse team works around the clock to handle high volumes. If your order has a tracking number but shows no movement, please allow up to 5 business days for the carrier to update their system.

If more than 5 business days have passed since you placed your order and you haven't received tracking information, please contact us at zentialoshop@gmail.com for an update.

3. What if I received the wrong item?

Human errors can happen, though we work with extreme care. If you received an incorrect product, please email us at zentialoshop@gmail.com with:

Your Order Number.
The product you ordered vs. the product you received.
Clear photos of the item and the packaging.

Once verified, we will either send a free replacement via expedited shipping or offer a discount if you choose to keep the incorrect item. Important: You must notify us within 14 days of delivery for us to process the error.

4. My order says "Delivered" but I haven't received it

Some carriers mark packages as "Delivered" 2 or 3 days before the actual delivery. Also, carriers may leave packages in safe spots (lobby, neighbors, or side entrances).

Steps to follow:

Check your inbox for delivery notifications.
Look around your property (porches, mailrooms, etc.).
Ask household members or neighbors if they accepted it for you.
If it is still missing, contact us at zentialoshop@gmail.com and we will help you locate it.

5. Why did I receive only part of my order?

To ensure efficiency, some orders are shipped in multiple packages depending on the weight or type of product. If you receive only part of your order, please wait a few days for the remaining items to arrive.

6. Undeliverable Addresses & Address Errors

It is the customer's responsibility to provide a correct and complete shipping address. Zentialo® is not responsible for orders that cannot be delivered due to incorrect information.

If you detect an error in your address within 24 hours of purchase, email us immediately at zentialoshop@gmail.com to attempt a correction before dispatch.

7. Lost or Stuck Packages

All orders include insured shipping. If your package is confirmed as lost during transit, we will send a replacement at no extra cost with expedited shipping and full tracking.